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Intriguity CAD on Demand> FAQ's

Frequently Asked Questions:

1) How do I submit my jobs/designs?

We have a very user friendly and intuitive back end CRM which is basically an online application which allows you to submit your jobs, upload images and specify your entire requirement in detail.

2) How do I specify my requirement?

Our online CRM application will allow you to answer questions and add comments wherever required to specify your exact requirement.

3) How do I monitor progress?

The online CRM application updates the status of your job as & when the model is created or a change is made on the model based on your inputs. This allows you to easily & quickly monitor the progress of your individual jobs and also to specify additional requirements or to recommend changes.

4) What would be the deliverables?

We provide you the 3D Model in 3dm format. You may request an stl file as well for 3D Printing. We also provide the rendered images of the model for your use.

5) How do I make payment?

Depending upon your requirement, you may have to purchase models from our online store. We accept only PayPal payments as of now.  Visa/MasterCard payments will be accepted shortly. Incase, you want to make the payment by SWIFT transfer the details are available on request. These are not ready models but modeling services. For example if you buy a pack of Combo 10 – it means that you have purchased a pack that will allow you to submit job requests for modeling 10 models which include 5 simple & 5 complex models. For more information on different packs, pls visit our online store.

6) What are the charges?

We have only 3 categories of models – Simple, Complex and Made2Order. Simple models are fairly simple like solitaire rings, simple pendants etc. Majority of the models can be categorized under complex models if they are not simple. If the models are extremely complex which can custom designed lifestyle products, freeform models etc, those will be categorized under Made2Order. For more details on some examples, pls visit our Gallery. The charges are specified in our Store.

7) Can I print the models using 3D Printers?

Of course, the models we submit can be directly printed on any 3D Printer. Of course support generation for a specific 3D Printer is beyond the scope of our services. We may provide a single shell model suitable for direct printing using Solidscape Printers.

8) Can I mill my models ?

Yes, you may CNC mill the models. However, the models will not be generated taking into consideration the milling constraints. Some milling machines require models to not have undercuts and they may not be able to mill certain features. Our models may be edited to suit milling requirements but that has to be done by the service provider or the CNC programmer. We produce 3D Models as per your sketch and design.

9) What is the turnaround time?

Usually, our turnaround time is 5-7 days from the time of submission of models & after complete details are provided. If incomplete details are provided, the same will be requested by us and the time taken will start from the date we receive the complete details. However, more often than not, you may receive the models earlier than 7 days depending upon work load. If the quantity of the models are more than 25 models, then the models will be submitted batch wise in stages. However, we will strive to achieve the fastest turnaround time.

10) How do I get customer service for my models?

You may email your grievances/requirements on vikrant@intriguity.com

11) What about data secrecy?

We abide to high ethical standards for data secrecy. We believe in intellectual property rights and ensure protection of your intellectual data. The systems in our office do not allow any data leakage which include computers without any provision for data removal, monitoring of Cad Designers through CCTV, limited internet access and data encryption. Our endeavor is to ensure data protection of our clients.

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